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    Order management specialist - Prague, Česká republika - Reed Czech Republic

    Reed Czech Republic
    Reed Czech Republic Prague, Česká republika

    před 6 dny

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    Na plný úvazek
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    REED is currently searching for junior candidates who wish to take their customer service experience and start a new role in order fulfilment and management. This is an exciting opportunity to join our international client's organisation here in Prague. Your main role will be to ensure the delivery of ordered products, to customers and partners across Europe. You will be communicating directly with the customers, processing their orders and deliveries, and answering their queries. You will also further handle various sales or customer related administrational tasks, including but not limited to, Price list upload, Credits and Claims processing, Performance statistics measuring and recording etc.

    If you have strong communication skills, enjoy offering high level of customer service and want to develop professionally, then read further

    What does the company offer?

    • 25 days of holidays
    • Lunch vouchers
    • Multisport Card
    • Remote work possibilities
    • Quarterly bonus
    • More



    Responsibilities

    • Receiving customer orders and entering it into a company ERP system
    • Providing customer with order acknowledgements, product availability and information on order deliveries and issues
    • Providing reports to our internal sales teams to help them manage their customers against the targets set
    • Issuing, posting, and sending sales invoices
    • Processing credit notes for stock returns, faulty goods return, price promotions, rebates, and credit RMA's
    • Supporting Amazon customer queries and invoicing requests.
    • Weekly uploads and accuracy/quality check of sales out reports
    • Cooperating and working with the finance department in tasks with shared responsibility
    • Frequent contact with the logistics and sales team
    • Maintaining excellent customer relationships



    Experience and skill set

    • Great customer service skills with proven experience being an advantage
    • Native Czech/Slovak speakers with English language fluency (Another European language is an advantage)
    • Strong excel skills
    • Have a keen sense of attention to detail and the ability to work to deadlines
    • Ability to build and maintain relationships with customers and departments
    • Collaborate with other departments on their priorities

    Location: Prague, Czech Republic

    Starting date: ASAP

    If you are interested, please apply directly, or send us your CV in English.

    #ordermanagement #customersupport #technologies

    Kristina Herget

    Senior Consultant | Czech Republic

    By answering this advertisement or sending your CV and other personal materials, you consent to the collecting, processing, and storage of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679.

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