Moyosore Banjo

I'm a creative and self-starting Front End Developer, with great skills in making websites beautiful and responsive. Proficient in HTML, CSS, Wordpress and JavaScript.  Experienced in Customer Support, and issue resolutions.

CUSTOMER EXPERIENCE (E-COMMERCE) DREAMWORKS 

• Designed an E-Commerce UI (User interface) prototype for Dreamworks NG. 

• Onboarding and daily reviewing of products on the website.

 • Drove continuous improvement by monitoring tech trends and integrating new solutions to enhance products. 

• Conducted customer surveys and focus groups to uncover customer needs and preferences, resulting in improved customer experience.

 • Built sustainable relationships and trust with customer accounts through open interactive communication. 

01/09/2020 – 01/12/2020 Lagos, Nigeria 

CUSTOMER RETENTION AND GROWTH ASSOCIATE DREAMWORKS 

• Making Outbound calls to new, old and existing customers. 

• Procurement and sourcing of computers and computing devices. 

• Addressing and resolving customer's questions and issues. 

• Providing excellent customer service to all customers and managing of client's relationship. 

• Monitoring of retail merchandise including sales of Computers and lifestyle gadgets and other duties across several shopping outlets. 

• Ensuring optimal utilization of data. 

• Monitoring of logistics processes and ensuring products are delivered within the Service-level agreement. 

• Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations. 

• Performed informal and formal needs assessments for individual customers to recommend suitable goods and services. 

01/01/2019 – 01/08/2020 Nigeria

 CUSTOMER SERVICE JUMIA 

• Working as part of the sales team to develop both new and existing markets. 

• Involved in developing sales & pricing strategies 

• Liaising with customers & the vendors network to answer and resolve their queries. 

• Identifying and then researching potential leads and opportunities. 

• Constantly developing existing sales processes which will generate sustainable growth.

 • Responsible for developing own portfolio of customers. 

• Collecting all the information required to create an order for a customer. 

 2018 – 2019 Nigeria 

SOFTWARE ADMINISTRATOR 3WAY COMMUNICATIONS 

• Creation of Learning management systems (LMS) accounts for Lecturers and Students. 

• Management and distribution of information. 

• Oversaw database to maintain updated records and accuracy. 

• Assisted in connecting to the Wi-Fi service and troubleshooting. 

• Updated website content to feature announcements and developments. 

• Handling of complaints and hostility effectively with diplomacy. 

• Researched and compiled daily work activities for further analysis. 

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

B.TECH IN CROP AND ENVIRONMENTAL PROTECTION. 

Ladoke Akintola University Of Technology