Bisola Adeleke

A young and driven  individual with excellent workflow documentation 

Bookings Africa.com, South Africa                                                                     Aug.2021- Sept. 2022  

Customer Service Executive (Remote)

• Provided basic technical support for clients on a wide range of company products, resolving issues at 75% rate.
• Applied a professional and courteous manner at all times, even during moments of customer dissatisfaction.
• Oversaw training of new team members remotely and mentored each to promote productivity, accuracy and friendly service.
• Supported administrative functions and attained the highest performance level of quality customer care; both meeting and exceeding required KPIs and targets.

Mhsoft Tech,  Canada                                                                                            June  2020 – July 2021

Customer Success Manager ( Remote)                             

•   Established mentorship role for new hires, helping 8 junior customer success staff navigate customer relations and data analysis processes.
• Collaborated with 4 department heads to craft job postings, resulting in 200+ qualified applicants.
• Operated between company staff and customer relations, boosting positive experiences, achieving 96% positive staff feedback and 98% positive customer feedback.
• Generated operations policies for customer success team, improving efficiency and productivity standards by 30%.                                                                                                    

  32AD Animation Studios                                                                                      March  2019 – May 2020    

   First studio to create the full length animation in Africa. (AFFRI award 2020)   

   Customer Service Representative

• Handled customer complaints and provided appropriate solutions within the time limits.
• Handled 15+ calls daily, with duties including signing up new customers, retrieving customer data and presenting relevant product information.
• Recorded the content of conversations and proposed actions to provide a clear audit trail.
• Reviewed and approved client accounts when details are updated

PALACKY  UNIVERSITY, OLOMOUC, CZECH REPUBLIC.                  In view   

 M.Sc. Research and Development in Educational Studies                                                                                      

LAGOS STATE UNIVERSITY, OJO CAMPUS.

B.sc. (Ed) Health education                                                                                   2021  

Second Class Honors (Upper Division)

Overall GPA: 4.19/5.00