Karolina Kocianova

Retail Project Management | 1 year experience

Office Management | 3 year experience

Customer Service | 2 year experience

HH GLOBAL | Project Manager (11/2021-present)

• Coordination of project tasks for our client (a fashion lifestyle brand) 
• Managing projects from the initial brief to the final handover
• Providing the client with cost estimates, ensuring correct planning in the ERP system, cooperation with other involved teams (production, assembly team, logistics, finance), coordinating transport and final installation
• Being the main point of contact for bulk orders and handling of claims

HH GLOBAL | Asisstant to Manager of Communication and Office

• Ensuring the smooth operation of offices, organizing internal events
• Handling tickets in Valo Zendesk front desk system; cooperation with logistics, finance, and HR department (onboarding and offboarding of employees); dealing with ad-hoc situations; communication with the manager of the facility; working in ERP system M3; employees' wage deduction documentation
• Responsibility for corporate mobile and data tariffs; OSH and fire safety administration
• Planning and implementation of internal communication through the intranet, e-mail and
• Instagram account; supporting top management in the area of communication; rebranding of the Prague branch

Charles University, Prague

• Bachelor’s Degree in Sports Management (2021)