- Troubleshooting in 1st level - managing the Service Desk queue of user incidents, requests, and queries efficiently
- Communication via ticketing system (email and phone) with the company employees
- Escalating incidents or requests to Service Desk team or Country Operations Manager when required.
- Regular communication with other Service Desk team members and IT teams.
- Advanced German (C1+)
- Fluent English (B2+)
- Good communication skills
- Experience in a technical support role or IT support skills gained outside of work
- General knowledge of at least some of the following: Windows 10, Citrix, Active Directory, Microsoft Office and desktop
- Competitive base salary + bonus
- 5 weeks of vacation
- 7.5-hour workday
- Meal vouchers, Monday breakfasts, regular fruit days
- Multisport card & cafeteria system of flexible benefits
- Mobile phone with company tariff for personal use
- Pension contribution
- Language courses, training opportunities (technical, soft skills)
- Modern and colourful workplace (relax area and a terrace), friendly working environment
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Helpdesk Support with German - Brno, Česká republika - Reed Czech Republic
Popis
An international company is looking for a new employee for Helpdesk support role with German language You would work as a 1st Level of technical support - you would be the first point of contact for German-speaking employees of the company for IT related issues. Do not worry, when you cannot resolve the issues, you may escalate the trouble to your colleagues in 2nd Level of technical support.
Helpdesk support role may include:
We are looking for:
The company can offer you:
Location: Brno, Czech Republic
Working hours: Mon-Fri, on call duty on a rotation basis (paid extra once a month), no overnight shift
Starting date: Negotiable
If you are interested in this opportunity, please apply or send me your resume.
Looking forward to our cooperation
Lenka Bugnerová, REED – MSS
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