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    Customer Hero Order Management Specialist - Brno, Česká republika - MANN+HUMMEL Service s.r.o. – Shared Service Centre

    MANN+HUMMEL Service s.r.o. – Shared Service Centre
    MANN+HUMMEL Service s.r.o. – Shared Service Centre Brno, Česká republika

    před 1 týdnem

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    Na plný úvazek
    Popis

    Become our Customer Superhero

    Our Order Management team (12 strong) is on a mission to become the ultimate customer champions within the filter industry. We handle orders for both internal production and external heavy-duty & industrial clients.

    Here's the deal:

    You'll be a key contact for several customers, building strong relationships and ensuring their orders are delivered on time and exceed expectations.

    But wait, there is more

    We recently leveled up, taking on complex order issues that require management-level interaction. This means you'll get to put your problem-solving skills to the test and become a master negotiator (think cost-benefit analysis and persuasive arguments).

    What kind of activities are you going to master?

    • Order Management: You'll handle and process complex orders with laser focus, ensuring timely delivery and exceeding customer expectations (think German precision meets English charm). We have a ticketing system and clear processes.
    • Customer Communication: You'll be the go-to person for customer inquiries and complaints, update them on progress of their orders. Turning frowns upside down is your specialty (Approx. 60 % of communication is in German, 40 % in English)
    • Information: You'll translate complex order details into clear, actionable plans, guiding both customers and colleagues through the process.
    • Projects: You'll have the opportunity to participate in (or even lead) low-risk projects, expanding your skillset and becoming a true team asset.

    Will you fit in?

    • Education: You have a High school diploma / University degree in a relevant field.
    • Experience: Having battled customer service challenges before is a big advantage. You know how to keep calm and carry on, even when things get tricky.
    • Languages: You speak German (B2) and English (B2) fluently
    • Tech Skills: MS Office 365 (especially Excel) is your digital weapon. Knowing the SAP system is an added bonus.
    • Soft Skills: You have eagle eyes for detail and a heart of gold for customer needs. You're a master collaborator who builds bridges, not walls. Self-motivated mindset keeps you focused on customer satisfaction.

    Get to know our employees who make the difference: What do we have to offer in return?

    • Meaningful job with real and positive impact on the sustainability of the planet through products we develop and manufacture
    • A great team leader – Janka is a team leader with professional and human approach
    • Flexibility & opportunity to work partially from home
    • 6 weeks of vacation
    • Salary of CZK + yearly bonus up to one-month salary
    • Annual salary raise
    • 1 100 CZK / month in Cafeteria
    • Meal vouchers 150 CZK / day
    • Pension insurance contribution
    • Medical care
    • Up to 4 750 CZK / year as contribution for public transportation
    • Pleasant working environment: relax room, coffee and a wide range of tea
    • Healthy company culture – we employ smart people who are responsible, trustworthy and make use of our support to do their job well
    • A real opportunity and space for career growth
    • Internal and external trainings, LinkedIn Learning

    Are you ready to join us and become a part of our Order Management A-team?

    Send us your CV and a couple lines about you. We will get in touch and talk about next steps.

    • In the 1st interview round you will meet the recruiter and hiring manager.
    • In the 2nd round you will meet face to face with your future colleagues and the manager(s) and you will get the opportunity to shadow the role.

    No endless waiting, we give feedback within a week We can't wait to get to know you

    Zuzana, Recruiter

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