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    IT Permenant Services Support - Prague, Česká republika - Reed Czech Republic

    Reed Czech Republic
    Reed Czech Republic Prague, Česká republika

    Nalezeno v: beBee S2 CZ - před 3 dny

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    Na plný úvazek
    Popis

    Job Description




    • Reading error codes flashed up on the device


    • Swapping out hardware


    • Tracing faults using diagnostic devices and software


    • Upgrading components


    • Assisting the support staff of other service-providers


    • May require some staggered shifts


    • Will require some travel to sites


    • Other duties may be assigned


    • Inventory Management


    • Supervise the flow of company's stocked goods


    • Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.


    • Control and oversee ordering inventory, storage of inventory, and control the amount of goods


    • Update the record file


    • Common inventory management techniques knowledge


    • Daily, Weekly and Monthly Reporting on IT Stock.


    • Must be able to produce a trend analysis report on common failures on end user devices.

    Requirements

    ESSENTIAL QUALIFICATIONS:


    • Language requirements:

    Native Czech

    English B2


    •InTune, Auto Pilot and ServiceNow skills needed.


    • Years of experience: Intermediate, typically 2 to 4 years of applied skills and experience


    • Supplier resources have completed industry standard training and certifications to include A+ certification or have equivalent work experience at a minimum of 3 years.


    • Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return.


    • Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.


    • Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.


    • Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.


    • Ability to utilize provided knowledge article to resolve issues with client specific applications.


    • Customer-facing "soft skills" including strong verbal and written communications


    • Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.


    • Exercises independent judgment within defined practices and procedures to determine appropriate action.


    • Acts as an informed team member providing analysis of information and limited project input.


    • Evaluates unique circumstances and makes technical and procedural recommendations.


    • Distinctive service and customer orientation


    • Conversational local language


    • Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects

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