Customer Performance Manager - Praha

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​ · Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a b ...

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Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.​

Our mission: to bring health in people's hands by making self-care as simple as it should be for over half a billion consumers worldwide.​

At the core of this mission is our 100+ loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and four specialized science and innovation development centers. ​

Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.​

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet.​

Find out more about our mission to bring health in your hands at ​

The Customer Performance Manager is responsible for developing and executing strategies that optimize customer performance. Leveraging data insights and market trends, the Customer Performance Manager focuses on maximizing customer profitability while identifying new growth opportunities This role ensures effective implementation of commercial policies, pricing strategies, product mix at customer level. The position requires strong analytical skills, commercial acumen, and the ability to collaborate cross-functionally to deliver sustainable business acceleration.

Key responsibilities:

Customer and Channel Mix

• Drive the route-to-market strategy, including channel and customer segmentation

• Define and implement customer commercial conditions in alignment with the Commercial Policy

• Develop efficient incentive strategies across customers and the portfolio

• Establish best-in-class Joint Business Plans (JBPs) with clients in Czech and Slovakia markets

• Lead continuous improvement in Revenue Growth Management through programs and change processes

• Ensure full compliance with company policies and procedures

• Co-lead a customer-facing team to strengthen collaboration and partnerships with clients

Customer Promotional Effectiveness

• Design a promotional framework for each customer aligned with brand strategy

• Translate brand price positioning into effective promotional activities

• Continuously improve promotional ROI and accelerate sell-out performance

• Identify trade spend inefficiencies and collaborate with Key Account Managers to optimize them

• Monitor channel performance and provide actionable insights and recommendations

Customer Capability Growth

• Foster collaboration with commercial and shopper teams, acting as a strategic business partner

• Establish an operational rhythm to enhance effectiveness in customer engagement

• Oversee the commercial planning process within the JBP framework (annual and quarterly)

• Track and analyze financial KPIs (ROI, GTN, Customer P&L)

• Assess market trends and competitor activities to identify new business opportunities

Requirements:

• Minimum 5 years' experience in Revenue Management in pharma

• University degree in econometrics, economics or engineering

• Strong analytical thinking

• Excellent Excel knowledge as a must

• Fluent in English and Czech/Slovak.

• Strong analytical, strategic, and creative problem-solving skills.

• Demonstrated leadership and ability to drive cross-functional collaboration.

Our offer:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team

• Access to internal recruitment and development libraries - you can create your own career path within Opella; your professional development will be supported purposefully

• Flexible home office policy, with a possibility to work up to 2 days of time from home

• An attractive package of benefits, including company car

• Employee Assistance Program (mental health support, legal and financial consulting)

• Gender neutral paid parental leave as well as volunteer days.

We Are Challengers.

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things:

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

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