StS Tier 1 Support Associate Specialist with Dutch - Capital City of Prague
Pouze pro registrované členy Capital City of Prague, Česká republika
před 1 měsícem
* Toto platové rozpětí je odhad společnosti beBee.
Job summary
The STS Tier 1 Associate Specialist is accountable for supporting STS related queries for internal and external customers. The role involves actively managing cases and responding to customers via phone.
Responsibilities
- Being part of a team of STS professionals executing STS SRD Tier 1 processes globally, applying the "Follow the Sun Model" (wherever there is no language dependency).
- Ensuring tickets are taken care of with utmost quality and in a timely manner (based on the defined SLAs)
- Providing first-in-class customer support through the case management tool (ServiceNow) and telephony system
Requirements
- Education: Bachelor's degree in accounting, finance, business administration, or related field preferred; 1 year of relevant experience in General Accounting/Finance Shared Services, customer service, or Source-to-Settle preferred but not mandatory.
- Language: Business-level fluency in English required (oral and written); Additional language is required - Dutch
Popis práce
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