- Provides high quality customer service to client such as : customers, consumers, health care professionals (HCP), and others
- Documents customer interactions according to PPD and client guidelines. Identifies AEs events and PCs.
- Maintains knowledge of policies and procedures including : client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Responding to non-medical information questions and processing of medical information requests (such as fulfillment, availability, device support)
- Performs line checks and system verifications and generate reports.
- Excellent organizational skills
- Strong attention to detail
- Ability to handle multiple tasks
- Effective verbal and written communication skills
- Excellent problem solving skills
- Excellent language skills (comprehension, speaking, reading and writing)
- Fluency in English and French is required
- Excellent computer, verbal and written skills
- Time management skills
- Excellent interpersonal skills
- Ability to work in a team environment and/or independently as needed
- Demonstrated confidence and initiative
- Flexibility
-
Customer Service Specialist with French
před 4 dny
J&J Family of Companies Prague, Česká republika Paid WorkCustomer Service Specialist with French - Master Data Team W · Description · Position: Customer Service Specialist with French (Master Data Team) · Reporting to: Customer Service Senior Manager · Location: Prague · About us · At Johnson & Johnson, we believe health is everything. ...
-
HR Service Advisor with French
před 2 týdny
Microsoft Corporation Prague, Česká republika Paid WorkThe HR Services center of excellence provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, e ...
-
Customer assistant Specialist with French
před 1 týdnem
ThermoFisher Scientific Prague, Česká republika Paid WorkJob Description · Customer assistant specialist with French- Prague, Check Republic · At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make ...
-
Customer Service Representative with French
před 1 týdnem
QuidelOrtho Prague - , Česká republika Na plný úvazekThe Opportunity · QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are mo ...
-
Internal Digital Desk Consultant with French
před 6 dny
Plugged Prague, Česká republikaTHE EMPLOYER · Our partner is among the largest consumer product organization groups worldwide. Generating revenues over 52.3 billion USD and as a truly consumer-centric, sales-driven organization, our partner manages an existing portfolio of well over 400 brands and employs over ...
-
Johnson Controls International Prague, Česká republika Na plný úvazekAre you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for French speakers who can also speak English to join our dynamic team in Bratislava, Slovakia. · This is a great opportunity for a recen ...
-
Johnson Controls International Prague, Česká republika Na plný úvazekAre you interested in gaining international work experience? Then Johnson Controls could have the perfect opportunity for you. We are looking for French speakers who can also speak English to join our dynamic team in Bratislava, Slovakia. · We are open to a broad range of candida ...
-
Senior Payroll Specialist
před 6 dny
ADP Prague, Česká republika Not SpecifiedPayroll Specialist – French · About the role · Payroll Specialist · We are currently looking for a talented French speaker to join our team in Prague. This is a great opportunity if you enjoy working with numbers, work in team and resolving issues. You will get the chance to man ...
-
Senior Accountant II
před 2 dny
Expedia Group Prague, Česká republika Na plný úvazekIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and i ...
-
GV Assoc Application Services Specialist
před 6 dny
ADP Prague, Česká republika Not SpecifiedApplication Services Specialist · We are looking for a talented Application Services Specialist with technical aptitude who are interested in starting a career within SAP Consultancy. Through our APS Academy you will learn the technical skills required to work as a proficient SAP ...
-
Team Lead, Regional GL Accounting
před 4 dny
Envista Prague, Česká republika Na plný úvazekWe know that dental professionals do more than create healthy, beautiful smiles – they create confidence. To achieve their goals they need a champion. They need someone who will be there for them, side by side and end to end. At Envista, we're uniquely positioned to be this champ ...
-
Senior Accountant II
před 1 týdnem
Expedia Group Prague, Česká republika Na plný úvazekIf you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and i ...
-
MS365 Support Engineer
před 1 týdnem
Reed Czech Republic Praha, Česká republika Na plný úvazekJoin the Prague-based section of the humanitarian organization, where they are committed to maintaining a transparent and ethical work environment. As an M365 Support Engineer, you'll manage and maintain client's Office 365 infrastructure. You'll lead projects, support teams, and ...
-
Payroll Analyst
před 1 týdnem
Amazon Prague, Česká republika Paid WorkDo you love payroll? Come do payroll differently with us · We are looking for a payroll specialist who wants to do a complex role, to take the payroll experience to another level and help build our rapidly growing company. We are encouraged and driven to improve processes and loo ...
-
Azure Infrastructure/DevOps Manager
před 1 týdnem
Reed Czech Republic Praha, Česká republika Na plný úvazekJoin the Prague-based section of the humanitarian organization, where they are committed to maintaining a transparent and ethical work environment. The Azure Infrastructure Manager ensures smooth operation of client systems and tools, with a focus on Azure cloud services. Respons ...
-
Business Intelligence Analyst
před 1 týdnem
Deutsche Börse Group Prague, Česká republikaField of activity · Business Intelligence & Support delivers operational insights for the Area of Clearstream Global Operations to support informed decision-making, contractual and regulatory compliance. The team uses data analysis and visualization tools (like MS Power BI, Excel ...
-
Procurement application support with English
před 1 týdnem
Siemens Prague, Česká republika Paid WorkJob Family: Internal Services · Req ID: 417823 · Procurement application support with English (German as advantage) · Would you like to communicate in English every day? · You don ́t have an experience but you are willing to learn and to grow your career in a digital and dynamic ...
-
Technology Program Manager
před 1 týdnem
Pwc CEE Praha, Česká republika Na plný úvazekAbout the role · As a Program manager you will be an integral player in the development and management of our internal business line. You will closely collaborate with the Program Sponsor on laying out the strategy for the business line goals and on expanding the use of PwC's CEE ...
-
EMEA Distribution Administrative
před 1 týdnem
QuidelOrtho Prague - , Česká republika Na plný úvazekThe Opportunity · QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are mo ...
Customer assistant Specialist with French - Prague, Česká republika - Thermo Fisher Scientific
Popis
Job Description
Customer assistant specialist with French- Prague, Check Republic
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.
Location/Division Specific Information
Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.
PPD clinical research service`s mission is to improve health. It starts as an idea to cure. It becomes a life saved. All in-between, it's you We know that meaningful results not only require the right approach, but also the right people. We invite you to re-imagine health promoting protocols with us, working alongside our dedicated, forward-thinking and energetic teams.
A day in the Life:
The Customer Assistance Specialist provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed.
Education
University degree or a high school/secondary diploma. Previous experience that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience.
Experience
Experience in a call center environment will be considered an advantage.
Knowledge, Skills, Abilities
This role is currently available for all Bulgarian location with home office work option
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at *. Please include your contact information and specific details about your required accommodation to support you during the job application process.
*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Uživatelé profesionálního Customer assistant Specialist with French v Prague
-
Ekeh Mark-anthony
Web developer